![]() Even though call centers have expanded their service menus in recent years, BPOs still cover more categories in terms of professional services. While a call center handles specific telecommunications and related tasks for a different business, BPO handles a wide variety of tasks for a company. However, customer service and technical support are the most common uses for call centers. ![]() The most common call center services include billing and collections, lead generation, customer service, and technical support. Call centers, by name and definition, are offices mainly geared for sending/receiving large numbers of phone calls to support a business, though many call centers have added email and chat support to their offered services. An onshore BPO vendor could be in Montana while the hiring company is in California.Ī call center is a subset of a BPO that focuses on phone-based work rather than a wide range of professional services. Onshore vendors are within the same country as the initial company, but maybe in a different state. Nearshore vendors are close to the initial company’s country, so a US-based company might use a vendor in Mexico as a nearshore vendor. For example, a US company might use an offshore BPO service or vendor based in the Philippines to get the job done for less. Offshore BPO services are outside and typically not near the initial company’s country the distance might not be ideal, but offshore services are typically cheaper to compensate. While all three categories of BPOs can get the job done, there are some critical differences. The general function of BPOs remains the same, but there are three different categories: offshore, nearshore, and onshore. These work processes can include payroll, marketing support, customer support, data recording, technical or nontechnical processes, and more. The initial company will contract out specific processes that the BPO organization then handles. Before you decide, read the following sections to learn the definitions of and key differences between BPO and call centers.īPO organizations are companies that are responsible for completing outsourced work processes from a different company. It would be best to understand the differences between the two options before committing your business to one method over the other. While both terms describe similar situations, they are not the same and should not be used as equal definitions. This cookie is installed by Zoho Analytics.BPO, or business process outsourcing, and call center are terms that many people use interchangeably, but there are differences between BPO and call centers. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. This cookie is installed by Zoho Analytics. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. This cookie is installed by Google Analytics. This cookie is set by Google and is used to distinguish users. ![]() These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. It is used to identify the trusted web traffic.Īnalytical cookies are used to understand how visitors interact with the website. This cookie is used for the purpose of website security that is Cross-Site-Request forgery prevention. This cookie is set by the provider Cloudflare. ![]() The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is used to remember the user consent for the cookies under the category "Analytics". This cookies is set by GDPR Cookie Consent WordPress Plugin. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. ![]()
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